After sales support

Carrier Service beyond your expectations

Your daily challenge is a complex balance between maintaining optimal comfort levels, maximizing system uptimes and minimizing cost of ownership.

Carrier teams are committed to ensuring your peace of mind and supporting your business objectives throughout the lifecycle of your equipment.

Customer needs come first

Proximity & responsiveness

Carrier’s expert technicians are there to take action, quickly. Comprehensive and highly efficient maintenance processes mean your equipment works at peak performance level. If necessary, you can rely on Carrier Rental Systems and readily available spare parts to avoid extended downtime.

Expertise & consultancy

Carrier has experienced teams, an extensive network of branches, top grade logistics and powerful information systems. These industry-leading resources come together to deliver a best-in-class service.
Your Carrier experts will help you to find the right balance between enhancing energy efficiency and maximizing your investments.

Proactivity

As your preferred partner, Carrier designs tailored maintenance programs to meet your goals and optimize your business performance.

Worldwide recognized expertise

Asset Management

  • Advise on fast-moving regulatory environment
  • Guidance for energy optimization solution
  • Information on EH&S guidance
  • Providing educational sessions

Technical expertise

Carrier technicians benefit from a multifaceted training program based on 110 years of industry experience to bring you top level, up-to-date service.

  • Technical training to ensure its teams remain familiar with all equipment types
  • Environmental, Health and Safety (EH&S) training to ensure the highest standards of ongoing safety
  • Service-oriented behavior training to demonstrate your commitment to your own customers

We support our customers with a core group of specially skilled technicians, providing coverage, troubleshooting, and warranty information for Carrier and Toshiba products in Greece, Cyprus and the Balkans.

Our superbly trained technicians, specialists in A/C, heating and professional cooling systems, offer services in the following areas:

  • Installation and operation of products
  • Emergency service / repair with state of the art diagnostic equipment
  • Design, replace or upgrade equipment to optimize performance
  • Start – up / commissioning

A maintenance plan will guarantee that your system operates with maximum efficiency, providing the best possible value for money.

As we have all the necessary technical equipment, experience and training we offer tailored made maintenance contracts to meet the budget and operation needs of your facility. We offer you:

  • preventive maintenance to keep your equipment running in peak condition and
  • predictive maintenance services to identify potential problems before costly breakdowns occur

Our response time is 24 hours in Greece. Depending on the nature of the problem, we may be able to offer advice and support over the phone, thereby further reducing our response time.

The maintenance contracts offer the following discounts, among other benefits:

  • 35% on any replacement parts needed
  • 25% on materials
  • 20% on call charge for 2-man crew

For more information about After Sales Service, please send e-mail to grservice@ahi-carrier.com


Types of maintenance contract

We give you a choice of three types of contract:

Perfomance Perfomance Plus Excellence
Maintenance
Consumables
Materials
Spare parts
Repair work

 

Remote monitoring

A market leader must always be one step ahead of the competition. Carrier uses the latest advances in technology to anticipate and diagnose problems and monitor the operation of customers’ systems from its own remote monitoring centre.

The remote monitoring system allows us to keep your equipment under surveillance 24 hours a day, 365 days a year.

If you are a dealer, a contractor or a technician you can find it ALL at TOTALINE.

When you need aftermarket parts, you need a company you can rely on to provide quality products at an affordable price, all in one place. For more than 25 years, Totaline have been doing just that. Totaline was, and still is, a major aftermarket brand, and when you consider our numerous product and equipment offerings, it’s easy to see how Totaline can help you get what you need to keep your business running smoothly.

Heating, ventilation, air conditioning, refrigeration…at Totaline, you’ll find:

Parts, supplies, equipment and tools for residential and commercial applications. But it goes beyond that. Our sales people are the best-trained in the industry. They’ll help you get what you need and get back to the job.

Make Totaline a daily stop. You’ll find the big stuff… a compressor selection that will cover almost any application…
but you’ll also find the little things that are easy, yet painful, to forget. Moreover, Totaline provides Carrier & Toshiba factory-authorized spare parts and a select offering of aftermarket HVAC/R (heating, ventilation, air conditioning and refrigeration) parts and supplies to dealer/contractors and technicians.

With access to over 120,000 skus, you’re likely to find what you’re looking for at Totaline. If a specific item isn’t in stock, our sales people will order it or suggest an equal or better substitute. Stop in soon and see what you’ve been missing!

For more information about Carrier Spare parts,please visit www.totaline.gr

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Warranty for Residential Products

Warranty for Light Commercial Products

Warranty for Commercial Products